Terms of service
GENERAL TERMS
The terms and conditions governing the use of https://karshine.net (hereinafter referred to as the “Terms and Conditions”) set out the conditions under which any person may visit or access the website or use in any way the services provided through it. These Terms and Conditions constitute an agreement between SC CRIS DIGITAL BRANDING SRL (hereinafter referred to as “Karshine”), as the owner and administrator of the website, and any person accessing it (hereinafter referred to as the “User”).
If you do not accept these Terms and Conditions, you must stop using the website. Continued access or use of the website constitutes full acceptance of these provisions.
MATERIALS AND INFORMATION AVAILABLE THROUGH THE WEBSITE
All content on this website, including texts, graphics, features, photographs, and source code, belongs to Karshine and its partners, except where otherwise stated. The content may only be used for personal, non-commercial purposes.
Exceptions:
- Short excerpts (maximum 2 paragraphs) may be used on forums, blogs, or similar platforms, provided the source is clearly mentioned:
Source: Karshine – https://karshine.net - Links to the website are permitted.
For any other type of use, requests may be sent to:
Str. A.D. Xenopol nr. 26, Cluj-Napoca, Cluj County, Romania
or by email at: contact@karshine.net
LIMITATION OF LIABILITY
Karshine does not expressly or implicitly guarantee the accuracy of the information published on the website. The User is solely responsible for the way they use the website and agrees to hold Karshine harmless from any claims, actions, or legal proceedings arising from improper use of the website.
COOKIES
Karshine.net uses cookies. By continuing to browse the website, you agree to the use of cookies. You can view our cookie policy here.
SHIPPING & RETURNS POLICY
Shipping:
Physical products ordered from Karshine.net are delivered by express courier to selected EU countries.
Standard shipping is free on orders over 50 EUR. Express shipping is available for an additional fee, shown at checkout in EUR.
Available destinations: Austria, Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and Hungary, United Kingdom.
Delivery time:
Orders are typically delivered within 2–4 business days, depending on location and stock availability. During busy periods such as holidays, Black Friday, or similar peak times, delivery may take up to 7–10 business days, but no longer than 15 days from the date the order is placed.
Standard Shipping: 2–4 business days
Express Shipping: 1 business days
Unclaimed Shipments and Shipments Marked as Delivered
Shipments Lost by the Carrier
If a shipment is officially confirmed as lost by the carrier following a formal investigation, we will either send a replacement product free of charge or, at the customer's choice, issue a full refund of the order value.
A shipment will only be considered lost after receiving official confirmation from the carrier or upon completion of the carrier's investigation.
Shipments Marked as Delivered by the Carrier
If a shipment is marked as "Delivered" by the carrier but the customer claims that the package was not received, we will open an official investigation with the carrier.
Until the investigation has been completed, no refund will be issued and no replacement product will be shipped.
Depending on the outcome of the carrier's investigation, we reserve the right to:
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confirm the delivery of the order;
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resend the product;
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issue a full or partial refund.
The customer agrees to cooperate and provide any information reasonably required to assist with the investigation.
Unclaimed or Undeliverable Shipments
Customers are responsible for providing accurate and complete shipping information and for being available to receive their order.
If a shipment cannot be delivered or is not collected within the timeframe established by the carrier, it may be returned to us. Holding periods vary depending on the carrier and destination and may be as short as 3 business days in certain situations.
We cannot guarantee extensions of carrier-imposed holding periods.
Situations considered the responsibility of the customer include, but are not limited to:
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incomplete or incorrect shipping address;
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invalid phone number or contact information;
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failure to respond to carrier requests;
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failure to collect a shipment from a pickup location;
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refusal to accept delivery;
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failure to respond to notifications sent by us or the carrier.
Reshipping a Returned Shipment
Once a shipment has been returned to our facility, customers may request that it be shipped again.
Reshipment will only be processed after payment of:
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the return shipping fee charged by the carrier;
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the cost of the new shipment;
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any additional fees charged by the carrier for redirection, storage, handling, customs processing, or similar services, where applicable.
We may provide a payment link, invoice, or any other available payment method to collect these charges.
Refunds for Returned Orders
If the customer does not wish to have the order reshipped, they may request a refund for the products.
The following costs may be deducted from the refund amount:
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shipping costs incurred by us;
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return shipping fees charged by the carrier;
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any direct logistical costs resulting from the failed delivery when caused by circumstances attributable to the customer.
Refunds may be issued:
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through the original payment method whenever possible;
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via bank transfer;
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via PayPal;
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in the form of a voucher or store credit for future purchases, if accepted by the customer.
Returned and Unclaimed Products
After a shipment has been returned to our facility, the customer will be notified using the email address associated with the order.
The customer has 30 calendar days from the date of notification to:
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request reshipment of the order;
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request a refund in accordance with this policy;
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request a voucher or store credit.
If we do not receive any response or instruction from the customer within this period, the order will be considered abandoned.
After the 30-day period:
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the products may be returned to inventory;
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the order may be administratively closed;
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any future requests will be reviewed on a case-by-case basis, without any obligation on our part to keep the products reserved indefinitely.
Limitation of Liability
We shall not be held responsible for delivery delays, failed deliveries, additional costs, or losses resulting from incorrect information provided by the customer, failure to accept delivery, failure to collect a shipment, or failure to comply with carrier instructions.
By placing an order, the customer acknowledges that they have read, understood, and agreed to this policy.
Returns:
The customer has the right to return the products within 30 calendar days of receiving the order, in accordance with this Return Policy and applicable European consumer protection legislation, including Directive 2011/83/EU on consumer rights. To return a product, please complete the return form.
How to return your product(s):
STEP 1. PREPARE THE PRODUCTS
Customers have the right to return products within 30 calendar days of receiving the order. We only accept returns if the products are in their original condition — with no signs of use, stains, odors, or dirt — and with all labels and seals still intact. The return must include the original packaging (box or bag), along with all items originally delivered. Products showing signs of use, damage, or odors will not be accepted for return or exchange.
STEP 2. COMPLETE THE RETURN FORM ABOVE
STEP 3. SEND THE PARCEL BY COURIER
Please contact any courier company and send the parcel to: Karshine – Str. A.D. Xenopol nr. 26, Cluj-Napoca, Cluj, Romania
Door-to-door delivery is required (we do not accept parcels sent via Romanian Post, EasyBox, or cash on delivery).
The return shipping cost must be covered by the customer.
STEP 4. REFUND
The purchase price of returned products will be refunded within 14 days after the returned parcel has been received and inspected.
If there is any discrepancy regarding the return shipment (including, but not limited to, a parcel that is lost, damaged, or marked as delivered but not received by KARSHINE), the refund period will be suspended until the investigation has been completed and the matter has been resolved with the shipping carrier.
Condition of Returned Products and Diminished Value
Consumers have the right to inspect and test a product only to the extent necessary to establish its nature, characteristics and functioning.
In accordance with Article 14(2) of Directive 2011/83/EU on consumer rights, consumers are liable for any diminished value of the goods resulting from handling or use beyond what is necessary to establish their nature, characteristics and functioning.
Products must be returned with all components, accessories and other items originally supplied and must be properly packaged and protected to prevent damage during return transport.
If a returned product shows signs of excessive use, dirt, stains, odours, scratches, dents, breakage or other damage, or if any components or accessories are missing or damaged, KARSHINE will assess the diminished value of the product based on its condition upon receipt.
The diminished value may include, where applicable, the costs of cleaning, sanitising, repair or refurbishment, the value of missing or damaged components and accessories, as well as any loss in the product's commercial value.
If a product cannot be repaired, completed or refurbished because the necessary parts or accessories are unavailable and, in its returned condition, can no longer reasonably be sold either as new or as an opened-box product, the diminished value may amount to the full value of the product, provided that such loss in value can be demonstrated.
Each return is assessed individually after receipt and inspection. The condition of the product and the return parcel may be documented through photographs and/or video recordings.
Lost, Damaged or Undelivered Return Parcels
The customer is responsible for ensuring the safe shipment of the return parcel until it has been received by KARSHINE. We recommend keeping your proof of shipment and tracking number (AWB) until the return process has been completed.
If a return parcel is lost, damaged, or marked by the carrier as delivered but has not been received by KARSHINE, the return cannot be considered complete and the refund cannot be processed until the situation has been resolved.
As the customer is the sender and the contracting party of the shipment, any claim regarding the transportation of the return parcel must be submitted by the customer directly to the selected courier. KARSHINE will cooperate throughout the investigation and provide any relevant information or evidence in its possession. However, refunds cannot be processed until the returned products have been received by KARSHINE or the shipping incident has been officially resolved by the carrier.
30-DAY MONEY-BACK GUARANTEE
We stand behind the quality of every Karshine product. If you're not completely satisfied with your purchase, you may return eligible products within 30 days of delivery.
Once the returned items have been received and inspected, your refund will be processed in accordance with our Return Policy.
It's our commitment to ensuring that every customer receives the quality and experience we promise.
Best Bundle Offer Guarantee Policy
The Best Bundle Offer Guarantee applies only to selected products and bundle offers where this guarantee is explicitly displayed. It does not apply to single-unit purchases or the standard unit price.
If, after your purchase, you find a comparable bundle offer that provides better overall value for a comparable product, we'll refund 3× the verified difference as KARSHINE Store Credit.
To qualify, all of the following conditions must be met:
- Claims may only be submitted by customers who have purchased the product from KARSHINE.
- The Best Bundle Offer Guarantee must be displayed on the purchased product page.
- The competing offer must match the same bundle quantity and bundle structure.
- The competing product must be comparable in quality, specifications and intended use.
- The competing offer must include all applicable costs, including shipping, taxes and mandatory fees.
- The overall offer must be comparable, including delivery time, warranty, return policy and any included benefits.
- The competing offer must be publicly advertised, verifiable, available for immediate purchase and have been active for at least 7 consecutive days.
- Claims must be submitted within 30 days of the purchase date.
- Approved claims will be issued exclusively as KARSHINE Store Credit equal to 3× the verified difference.
- KARSHINE reserves the right to verify the authenticity and eligibility of any submitted offer before approving a claim.
PERSONAL DATA PROTECTION
By using this website, you agree that your personal data may be processed by SC CRIS DIGITAL BRANDING SRL. You can view our Privacy Policy here.
CHANGES TO THESE TERMS
Karshine reserves the right to modify these Terms at any time without prior notice. Continued use of the website automatically constitutes acceptance of the updated Terms.
GOVERNING LAW
Any dispute will first be settled amicably. If no agreement can be reached, the matter will be referred to the competent courts of Cluj-Napoca, Romania.
